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ROBBINS NEW TREND - British Columbians Consumer Confidence Year 2011 Poll
For The Record  Dec 29, 2011

Question #1
In your opinion how would you rate ALL Government’s ‘treatment’ of you – generally speaking-?
Good    20.1 %
Fair (Average)    55.8 %
Poor    24 %
Question #2
In your opinion how would you rate ALL Retailers ‘treatment’ of you – generally speaking-?
Good    16 %
Fair    62.5 %
Poor    21.5 %
Question #3
In your opinion who should elected persons be swearing their oath to?
God    2.5 %
Their town, city province, country    14.5 %
Their constituents    18 %
Their town, city, province, country and constituents    53 %
God, their town, city, province, country and constituents    9.5 %
Commentary
Results from questions 1 and 2 reveal that a majority of British Columbians residing in the lower mainland of the province believe that all Government and all Retailers ‘treat’ them neither “Good” nor “Poor” but “Fair” or {average}.
Of “Good” and “Poor” responses (45.5%) of these suggest all Government treats them “Good” while (54.5%) treats them “Poor”. In an equivalent comparison (42.5%) of all retailers ‘treat’ British Columbians “Good” while (57.5%) ‘treat’ them “Poor”.
A clear majority of British Columbians (86%) are of the opinion that elected persons should swear an oath to “their town, city, province, country and constituents”. Of response options made available – constituents top the list of who elected persons should first swear their oath to @ (80.5%) total. (77%) of total respondents include elected person swearing an oath to their town, city, province or country. God comes up third choice with (12%) of respondents of the opinion that elected persons who (or what) elected persons should include in their oath of office.
Based on random sampling, constituents are including in -60%- of response options and attract (80.5%) a score of 134.166. Town, city, province or country is in -60%- of response options and attracts (77%) a score of 128.333. God is included in 2 response options or 40% and attracts (12%) for a score of 30.
Basically, British Columbians see themselves – the constituent- as the most important in terms of who (or what) the elected person owes an oath to (45.8%). (43.8%) see the town, city, province or country they represent as most important – slightly less important than the constituent.
One in ten believes the elected person owes an oath to God.
Nearly one in two -50%- respondents believe an elected person owes an oath to them as a constituent – yet only one if five -20%- respondents believe that Government represented by elected persons ‘treats’ them “Good”. Similarly only one is six-16%-respondents believe retailers ‘treat’ them “Good”.
The theory here is that the citizen as a consumer of goods and services from Government is not confident in Government’s performance by virtue of the fact that they are not being ‘treated’ “Good”. This experience is no better (slightly worse) when the consumer deals with the Retailer. The consumer in BC is generally not very satisfied with goods and services provided by Government and by Retail.
The ironic anecdote underneath which may explain these unimpressive numbers – is that (while) many respondents believe they receive poor ‘treatment’ from Government, because people in or associated with Government are more concerned with keeping the money for themselves, while many respondents believe their poor treatment from retail (big box stores are mentioned) is because the employees are paid poorly and “don’t care how they treat the customers”.
A random telephone sample of 604 residents in the lower mainland of British Columbia between December 10-17, 2011. This poll features a margin of error of 3.99% plus or minus 19 times out of 20 at 95% confidence level.

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